FAQ
- How to become subscriber to Orlov most Ltd?
By visiting our office, calling on the phone 02/ 843 13 05 or completing the online application form online form.
- Is there any installation tax?
There is no installation tax. Installation is completely for free.
- How long does it take to become a user after the request?
It takes 5 working days after the request.
- How to pay monthly fee?
In cash, by bank, through epay or with SMS.
- What is the speed of connection?
Speed depends from the monthly plan that you chose.
- Is there any contract for the Internet service?
Yes, there is one year contract.
- Is it possible to stop using the service temporarily?
Yes, it is possible to stop using the service temporarily for a period not less than 10 days.
- Is it possible to change my monthly plan?
Yes, it is possible to change the monthly plan after ending of the prepaid period.
- What IP address do I get?
All clients in our network have real IP addresses.
- What is the first date to start reporting monthly fee?
Monthly fee reporting starts from the first date when the service was paid and lasts to the same date in the next month.
- Is it possible to get technical support for my computer system and LAN from Orlov most Ltd?
Orlov most Ltd is responsible for the proper function of network device to the entrance point in client’s home or office. Computer systems and inner client’s network are not supported from the Internet supplier. But when needed Orlov most Ltd could provide technical support that will be charged according to company’s price list.
- Is it necessary to tell in advance and how early if I want to quit Internet delivery?
Yes, a month earlier an application form should be in the offices of Orlov most Ltd. Rejecting the service without the form will cost the client compensation of 3 monthly fees.
